A Complete & Simple Guide to Telephone System Upgrades And Maintenance

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Telephone System Upgrades

The most common questions we get asked by customers is ‘Is my system worth upgrading?’ At telephone system engineers, our telephone engineers can provide advice on your specific system. Our engineers have wealth of knowledge which could contribute on your decision making process. Our most common answer is ‘if It is not broken then do not try and fix it’.

You may decide to upgrade your system to add more such as:

  • Add additional extensions to accommodate more users.
  • Need to add more telephone lines to your system to increase the amount of simultaneous calls you can make.
  • If you want to switch over to SIP.

Our telephone engineers are here to help you make the correct decision when it comes to system upgrades, we can also offer telephone system maintenance packages so you can keep your costs fixed and not worry about high expenses.

Telephone System Maintenance

We offer different types of Telephone System Maintenance which is tailored to your business needs. The types of system maintenance we offer are:

Telephone Engineer Call Out Only – This will cover you for the cost to have a telephone engineer attend site and diagnose and try to repair any fault you are experiencing. However, this will cover labour only and if parts are required then we will quote separately for this.

Telephone System Maintenance Key Components Cover – This cover is designed to cover the cost of labour and also your key components, such as the main telephone system control units and also the modules inside the control unit such as line cards, extension cards, voicemail card, IP card and licences should you require them.

Telephone System Maintenance Total Cover – This is our diamond cover and will cover you for all key components of your system, however this cover also including handsets, cords. This cover is designed if you really want to keep your costs fixed and want to protect your business for any unexpected expenses.

Our expert industry knowledge covers a wide range of system, including Panasonic Telephone Systems, NEC Telephone Systems, Avaya Telephone Systems, Siemens Telephone Systems, Samsung Telephone Systems, LG Telephone Systems, we even cover older Meridian Telephone Systems, BT Versatility and Nortel BCM telephone System.

Our telephone engineers try and solve your fault or any other issues you have with your system within the first hour of your call out, around 95% of our call outs are completed within the first hour. It really helps when you have the telephone engineer who is trained on your system as this will save you time, which will save you money. With our office base in London and national coverage we have Telephone Engineers located in most areas including London, Birmingham, Stoke, Cheshire, Manchester, Leeds, Yorkshire, East Midlands, Southampton, Portsmouth, Exeter, Cornwell, Oxford, Cambridge, Kent, Woking, Guilford, Crawley, Dartford and all around the M25, M1 and M6. We even cover parts of Scotland and Ireland. Please get in touch with one of our experts to discuss your needs and we will be happy to provide free advice.

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